Report: Education Leads Way in IT Service Management Maturity Steps

Spread the loveEdTech spend is driving higher ed IT Leaders to be at the forefront of IT service management (ITSM) maturity, according to a new research paper.  Knowledge Centered Service (KCS) and Self-Service are taking center stage as resource constraints worsen and tech spend continues to rise.

Chief Operating Officer’s insight:

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Author: marketingfile