Report: Education Leads Way in IT Service Management Maturity Steps

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Spread the loveEdTech spend is driving higher ed IT Leaders to be at the forefront of IT service management (ITSM) maturity, according to a new research paper.  Knowledge Centered Service (KCS) and Self-Service are taking center stage as resource constraints worsen and tech spend continues to rise.

Chief Operating Officer’s insight:

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Author: marketingfile