What’s with ‘Change Control’ in ITIL4?

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IT has been calling Change Management by that name for decades. In the latest update to the de facto ITSM framework – ITIL®, the practice has unceremoniously been renamed to Change Control. A move that some feel hearkens back to the worst elements of bureaucratic, command-and-control that many…

Chief Operating Officer’s insight:

Change Control

Author: marketingfile